Universal Instruments’ Exemplary Customer Service Receives a Frost & Sullivan Award

NewsSouth-East European INDUSTRIAL Мarket - issue 2/2005

Frost & Sullivan.s recent analysis program, “Growth Opportunities in the SMT Placement Equipment Markets”, selected Universal Instruments Corporation as the recipient of the 2004 Award for Customer Service Leadership. Universal receives this Award for its proactive service partnership approach that meets both the stated and unstated requirements of its customers globally.

“In the evolving world of electronic assembly, Universal has a refreshingly proactive and predictive approach to customer service in the surface mount technology (SMT) placement equipment market,” says Frost & Sullivan Senior Research Analyst Vikram Shanbhag. “This includes the establishment of a highly networked global service infrastructure with regional hubs to meet specific customer needs.”

Universal utilizes a network of over 200 service personnel distributed across the globe to respond to customer installation, training, and servicing needs. The company has a global service headquarters at Binghamton, United States, and regional hubs in Budapest, Hungary and Shekou and Suzhou, China where highly skilled engineers facilitate the design and implementation of locally demanded services.