Sitel opened a second customer center in Bulgaria

Automation & RoboticsBusinessSouth-East European INDUSTRIAL Мarket - issue 2/2015

Sitel opened a customer experience center the Bulgarian city of Varna. The center will provide German-speaking services for a well-known company in the telecommunications sector. Additional international customers will be served with multi-lingual customer care. Sitel plans to hire approximately 100 employees through the end of 2015. This is Sitel’s second customer experience center in Bulgaria. The first, located in Sofia, opened in 2006.

The new center is the company’s fourth facility located near shore in Eastern Europe. Sitel already successfully operates customer experience centers in Serbia, Belgrade and Poland, Warsaw. ”The decision to open another site in Eastern Europe is in line with Sitel’s strategy. We provide clear value-add for our customers and create win-win situations with the best possible services at competitive prices,” said Sitel’s Managing Director for Germany, Eastern Europe and The Netherlands, Christian Steinebach.

Sitel’s HR Director for Germany, Europe and the Netherlands, Ingo Liendgens, explained, ”The construction of the new site takes place in stages. The new employees initially will undergo an intense introductory session to familiarize them with the quality standards and Sitel’s Global Operating System”.